FAQS
Frequently Asked Questions (FAQs)
Welcome to the FAQs section of The Classic Chappal! Here, you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us – we’re here to help!
1. What types of chappals do you sell?
We offer a variety of traditional and modern chappals, handcrafted with care and made from high-quality, locally sourced materials. Our collection includes everything from casual everyday wear to formal and special occasion styles, ensuring you find the perfect pair for any occasion.
2. How do I choose the right size?
To help you find the perfect fit, we have a detailed size guide available on each product page. Simply check the size chart to find your ideal fit based on your foot measurements. If you're unsure, feel free to contact our customer support for further guidance.
3. Do you offer cash on delivery (COD)?
Yes! We offer Cash on Delivery (COD) for all orders within Pakistan. You can pay for your order with cash when it arrives at your doorstep.
4. How long will it take for my order to arrive?
- Local Delivery (within major cities): 3-5 business days.
- Remote Areas: 5-7 business days.
Delivery times may vary based on your location and product availability. You’ll receive tracking information once your order has shipped.
5. Can I return or exchange my chappals?
Yes, we accept returns and exchanges within 7 days of delivery, as long as the item is unused, unworn, and in its original condition. If you receive a defective or damaged product, please contact us within 3 days for a full refund or exchange. Please note that return shipping costs are the responsibility of the customer, except in cases of defective items.
6. Do you offer free shipping?
Yes, we offer free shipping on orders over [X amount] within Pakistan. For orders under this amount, a nominal shipping fee will apply, which will be calculated at checkout.
7. Can I track my order?
Absolutely! Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order's delivery status through the courier's website.
8. What should I do if I receive a damaged or incorrect item?
If your item is damaged or if you received the wrong product, please contact our customer service team within 3 days of receiving your order. We'll guide you through the return process and provide you with a full refund or exchange, as per your preference.
9. Are your chappals made with local materials?
Yes, all our chappals are handmade with locally sourced materials, supporting traditional craftsmanship while ensuring top-quality comfort and durability.
10. How can I contact customer service?
You can reach our customer service team via:
- Email: [your email address]
- Phone: [your phone number]
- Or simply visit our Contact Us page for more ways to get in touch.
11. Do you offer any discounts or promotions?
Yes! We regularly offer promotions, discounts, and special offers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest deals.
12. Do you offer gift cards?
Yes, we offer digital gift cards in a variety of denominations. You can choose a value and personalize the message during checkout.
13. How do I change or cancel my order?
If you wish to change or cancel your order, please contact us within 24 hours of placing the order. We will do our best to accommodate your request, but please note that once an order is processed or shipped, we may not be able to make changes.
14. Can I get my chappals repaired if they get damaged?
We recommend reaching out to our customer service team if you encounter any issues with your chappals. While we don't offer direct repair services, we can provide advice and direct you to local artisans who can help repair or restore your chappals.
If you have any further questions, don’t hesitate to reach out to us. We’re always happy to help!